At Timeless Truck Beds, we take pride in building complete truck beds that are built to last. Because of their size and weight, shipping is handled differently than standard parcel deliveries. Please review the information below before placing your order.

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Order Processing

All truck beds are built and prepared in the order they are received.

• Orders begin processing after full payment is received.
• Once your bed is completed, we will contact you to coordinate pickup or shipping.
• Estimated completion times may vary depending on workload.

We will communicate directly with you when your order is ready.

Shipping Options

We offer three delivery options:

1. Local Pickup – Mt. Airy, Georgia (30563)

You may pick up your truck bed at our designated location in Mt. Airy, GA.

Important Details:

• Pickup must be scheduled in advance.
• We will contact you when your order is ready.
• The location does not have a loading dock.
• Driveway-level loading is available.

Your bed will be placed on pallets and loaded onto your trailer.

We strongly recommend:

• Bringing tie-down straps
• Bringing at least one additional person to assist

The customer is responsible for securing the load before leaving the property. Once the product leaves our location, responsibility transfers to the buyer.

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2. Local Delivery – Flat Rate $200

Local delivery is available to approved residential or commercial addresses.

Details:

• Delivery address must be approved prior to purchase.
• The bed will be secured to pallets and transported on a trailer.
• The customer is responsible for unloading.

You must have:

• At least two people to unload, OR
• A forklift or suitable equipment

We do not provide unloading services.

We will contact you to schedule delivery once your bed is complete.

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3. Nationwide Truck Freight – Lower 48 States

We ship nationwide using professional freight carriers.

Your flat-rate freight charge includes:

• A custom-built wooden crate
• Secure crating that allows the bed to lay flat during transport
• Transport via LTL freight carrier

This is the safest way to transport our truck beds.

Residential Freight Shipments

Due to crate size:

• Liftgate service is not available.
• Residential shipments will be delivered to your nearest freight terminal.
• You will pick up your shipment directly from the terminal.

You will need:

• A suitable trailer or truck
• Tie-down straps
• Adequate assistance for loading

Commercial Freight Deliveries

For delivery to a commercial address:

You must have:

• A forklift, OR
• A loading dock

If neither is available, the shipment may be redirected to a freight terminal.

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Freight Delivery Process

Once your bed is completed:

1. We will contact you to confirm shipping details.
2. Your bed will be crated and delivered to the freight carrier.
3. After the shipment is tendered to the freight company, the freight carrier becomes your primary contact for scheduling delivery or terminal pickup.

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IMPORTANT: Inspection at Delivery

All freight shipments must be inspected at the time of delivery or terminal pickup.

Please:

• Inspect the crate for visible damage before signing.
• Open and inspect the contents if damage is suspected.
• Clearly note any damage on the delivery receipt before signing.

Failure to document damage at delivery may prevent freight damage claims.

Once the shipment is accepted and signed for, responsibility transfers to the customer.

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Questions?

We are happy to walk you through the process before you place your order. Because these are large freight shipments, understanding the process in advance ensures a smooth delivery experience.

Contact us anytime before purchasing if you have questions about shipping, delivery requirements, or equipment needed.

 

Return & Refund policy

Timeless Truck Beds – Return & Refund Policy

At Timeless Truck Beds, each complete truck bed is custom prepared, crated, and shipped with care. Due to the size, weight, and freight nature of our products, the following return and refund policy applies to all purchases.

Returns

Returns will only be considered under the following conditions:

• The item must be returned to the original shipping location.
• The return shipment must be arranged and paid for by the customer.
• The truck bed must be returned in its original, undamaged condition.
• The original custom wooden crate must also be returned in undamaged condition.

Any returned item that arrives damaged, modified, improperly packaged, or missing components will not qualify for a refund.

Delivery Inspection Requirement

Customers are solely responsible for inspecting the shipment at the time of delivery.

Upon delivery, the customer must:

• Carefully inspect the exterior of the wooden crate for any visible damage.
• Open and inspect the contents before signing the freight carrier’s delivery receipt.
• Note any damage clearly and specifically on the carrier’s delivery paperwork before signing.

If damage is discovered, it must be documented with photographs and noted in detail on the delivery receipt. Failure to document damage at the time of delivery may void eligibility for claims or remedies.

Transfer of Responsibility

Once the delivery receipt is signed and the shipment is accepted, ownership and responsibility for the product transfer to the customer. After acceptance, Timeless Truck Beds cannot be held responsible for freight-related damage.

Non-Returnable Circumstances

Due to the nature of freight shipping and the size of complete truck beds, we do not accept returns based on buyer’s remorse, incorrect ordering, or change of plans.

If you have any questions regarding inspection procedures or return eligibility prior to purchase, please contact us before placing your order.

Mount Airy, Georgia 30563. Located roughly 1.5 hour drive north of Atlanta.

We always try to use Auto Metal Direct sheet metal when available. They are widely considered to be the best on the market and we love their products. The metal is all factory gauge steel.